FAQ

How fresh is the coffee?

We roast in frequent small batches based on customer demand, so our coffee isn't produced far in advance or held in storage.

How long does shipping take?

Orders ship within 2 to 5 business days, then spend 1 to 5 days in transit. Total time is roughly 3 to 10 business days from order to doorstep. All orders ship free within the US.

Do you ship internationally?

Not at this time. We currently ship to US addresses only.

Can I cancel or change my order?

Email us as soon as possible at hello@untroubledcoffee.com. Once an order has shipped, we're not able to make changes, so the sooner you reach out, the better.

What if my order arrives damaged?

Email us within 7 days of delivery with your order number and a photo of the damage. We'll replace it or refund you. Your choice.

How does the subscription work?

It's $24 per bag, delivered every two or four weeks. You can cancel anytime after your first shipment. No contracts, no complicated terms.

Can I return my coffee?

Coffee is perishable, so we can't accept returns. But if something is wrong with your order, reach out and we'll make it right.

What's the difference between your five coffees?

The Daily (Brazil single origin) is your morning anchor. Smooth and forgiving, the kind of cup you come back to every day. The Shift (breakfast blend) is the no-thinking weekday cup. Smooth, balanced, consistent. The Hold (medium and dark roast blend) is for the middle of the day, the steadying mid-stride. The Calm (Costa Rica single origin) is the afternoon cup. Bright and lively, for after the demands stop. The Press (espresso blend) is roasted dark and built for the machine.

Where is Untroubled Coffee based?

We're based in Brockton, Massachusetts. Our coffee is roasted by our production partner in Southern California.

what's the ritual companion?

it's a short email that arrives every sunday morning. each one has a brew tip, something worth your attention, and a music recommendation. it's not a newsletter and it's not selling anything. it comes with every subscription. most people say it's the part they didn't expect to look forward to.